Dr. Paul White

Archive for August, 2008

What to Say When You Don’t Have Anything to Say

Sunday, August 24th, 2008

I didn’t write an entry last week because I couldn’t really think of much to say. Nothing profound or new (not that my entries are typically profound.) So I decided to “think on it”.

This week, I don’t necessary have anything new (again), but I have been thinking about those situations when you don’t have much to say — and what you should do.

First, some context for those of you who don’t know me well. Historically, I have been quite outgoing, social, and rarely, if ever, at a loss for words. In the past (and still in some situations) I have been one of those people who willingly fills the void if there is any dead air space. Age, life experience (including times of making a fool of myself by talking too much) and the amount of social interaction in my work — all have caused me to slow down a bit and not be so socially hyper.

In fact, an adult friend of mine gave me some advice when I went away to college. He told me, “Paul, you are the kind of person who will jump in to every activity available, get over-involved, and burn yourself out — because you want people to like you. What you need to do is sit back for the first semester, shut up, and just watch what is going on. Then you can see what you want to get involved in and make some good choices.” Believe it or not, I attempted to follow his advice. And it was an interesting experience for me. Rather than be Mr. Outgoing, I actually took on the role of “the quiet guy” in new situations. And I watched other people make fools of themselves — and saw what I must have looked like to others.

Since then, I now “pick and choose” — sometimes I am my fun-loving, outgoing self, while other times I tend to be the “sit back and observe” guy. I actually enjoy the ability to choose which role I will take.

Here are some observations I have made, and some lessons learned.

  • If you don’t have anything to say, don’t. There is an old saying which applies: “Even a fool seems wise if he doesn’t open up his mouth.” It reminds me of the movie from the 70’s “Being There” in which Peter Sellers stars as a not very bright (and even strange guy). He was primarily a gardener and butler and didn’t say much. But he would occasional utter an obtuse saying or metaphor, that others would view as quite “deep”, and he continually kept being put into higher levels of responsibility — largely because he didn’t say much.
  • If you are not sure what to say, wait — leave some silence for others to speak. Many people who are more introverted need more “space” in which to engage in conversation. They need some time to process what they have heard, gather their thoughts, formulate a response, and then gather the courage to share their thoughts. Those of us who are motor-mouths go at such a fast pace in conversations (especially in small groups), that many quieter people don’t say much because there is not enough space for them in the conversation to enter in.
  • Ask questions of others. The truth is: most people like to share about themselves — what they have been doing, what they are thinking about, experiences they have had. And all they need is someone to show some interest and ask them “What’s been going on?” and they are ready to share. I actually have found I get deeper and more meaningful responses when I ask different questions, like: “What is new in your life?” “What have you been learning lately?” “What’s going on that I don’t know about?” These seem to bypass the traditional small-talk responses (”Nothing.” “Not much.” “I don’t know. What about you?”)
  • Sometimes “I don’t know what to say” is the most appropriate thing to say. There are difficult or awkward situations that arise occasionally, where it is really hard to know how to respond. Surprising news or decisions made, recent serious medical diagnoses or personal tragedies, or just awkward statements by others — all can put us in a position of wanting to say something but not to say something that might offend or seem inappropriate. I have found if I say “I don’t know what to say” they will continue on, give more information, and allow me time to figure out what an appropriate response is.
  • If you don’t have anything to say, and you find yourself talking — stop. Okay. Sounds good.

Have a good week!

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Lessons We Can Learn From Rainy Days

Sunday, August 10th, 2008

August in the Midwest is usually the “dog days of summer” — hot, intense sun, and humid.  It is uncomfortable and physically draining.  But we have had some unusual weather this past week — cool and rainy. Three solid days of rain, in fact, in a time of year that we don’t expect it.

So, as a result, I’ve had the opportunity to reflect on rainy days, how they represent other aspects of our lives, and what we can learn from them.

We are not in control of everything. There are obviously aspects of our lives that we do not control. Weather is one. Global economic forces is another. Random events of nature and the choices that others make are two others. Rainy days can help remind us of this reality.

Learning to flex with changes in circumstances is healthy. When circumstances change in our lives, we have a choice of how to respond. We can complain, get angry and frustrated. Or we can say — “okay, what do we do now?” and develop a replacement plan.

“Rainy days” (and other circumstances) give us an opportunity to slow down and rest. Many of us live at a fast pace, even overbooked. Rainy days, canceled appointments, and other events that disrupt our schedules can “force” us to slow down. And for some reason (I think it has to do with barometric pressure) rainy days are great for taking naps. Sometimes it may be better to slow down and enjoy the interruption, rather than scurry around and try to repack your schedule.

“Saving for a rainy day” is a wise thing to do. The adage that we should “save for a rainy day” came from the time when people were largely living hand-to-mouth, getting paid for a day’s work at the end of the day. However, if it was raining, they would not be needed in the fields to work; so they would not earn any money — which was often needed for food for the following day. The same principle can occur in today’s economy. Work to be done, sales orders, accounts receivable — can all go away. And if you or your business is living close to the edge, the loss of income can put you at risk. It’s best to not spend (or even reinvest) all of your income, assuming it will always be there; rather, save some for your life’s version of a rainy day.

Use the time and space to do other things that need to be done — specifically, maintenance and clean up. I remember when growing up that rainy (or cold, icy) days were a great time to go downstairs to the basement in our “working area” (where we had tools and wood projects) and clean it up. Similarly, when we have breaks in our schedule, it can be an opportunity to do some cleaning or maintenance activities (filing, lower priority emails, reading through the pile of professional magazines on your credenza) that we usually don’t get to.

If none of these responses fit, maybe you should just go outside and play in the rain. Experience it. Enjoy it. And leave the work for another day.

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Perseverance — It’s not pretty. It’s not fun. But it works.

Sunday, August 3rd, 2008

Endurance. Perseverance. Persistence. Patience. They are words I hear a lot when individuals who are successful in their field describe how or why they succeeded.

And yet perseverance is not a word nor a concept that we are especially drawn to. It is almost one of those characteristics that we look back on and view positively, but not one that leadership speakers frequently preach to us.

The definition is interesting to me.

“Perseverance: Steady persistence in adhering to a course of action, a belief, or a purpose; steadfastness.” Perseverance is not just blind repetitive action — doing the same thing over and over. It is tied directly to a goal, belief or purpose. We persist because we believe it is the right thing to do, or because we hope persevering will help us attain the goal we desire.

As Henry Ward Beecher differentiated, “The difference between perseverance and obstinacy is that one comes from a strong will, and the other from a strong won’t.” In other words, perseverance is goal directed and a positive attempt to achieve.

Another aspect of perseverance is that it is “daily”. Persisting on a task is not flashy nor exciting. It is both the action and result of doing the daily grind — whether that is getting up and exercising; the everyday housework tasks of laundry, dishes, cleaning up, and keeping the house running; or those tasks that make up your “job”. It is doing those daily menial tasks that make the difference between getting the job done and just thinking about it.

Dale Carnegie spoke to this aspect of perseverance:

“Don’t be afraid to give your best to what seemingly are small jobs. Every time you conquer one it makes you that much stronger. If you do the little jobs well, the big ones will tend to take care of themselves.”

Besides being goal-directed and daily, perseverance also relates to challenges and difficulties encountered. We don’t usually recount: “Yea, I persevered through the flat terrain; the cool, dry but sunny weather; and the course that was on a really smooth track.” No, perseverance has to do with persisting and enduring through difficulties. Those difficulties may be external obstacles, they may be unrealized dreams (that is, you did x, y and z and you still haven’t reached your goal), or they may be the result of weaknesses you personally have or in your plan.

Ralph Waldo Emerson proclaimed:

“Our greatest glory is not in never failing, but in rising up every time we fail.”

I think is it is interesting (and important) to look at the opposite side — what does “not persevering” look like? Giving up. Becoming weary. Losing heart. Not continuing. And sometimes — complaining, blaming, and making excuses.

I just read a fascinating book this week, recommended by my father-in-law, The War Journal of Major Damon “Rocky” Gause, about a soldier who escaped from the Japanese in the Philippines and through perseverance, luck, the help of others, and the grace of God sailed with one other companion all the way to Austrailia. What impressed me from his story was he just kept going — problem-solving, waiting when necessary, and never giving up on his goal. Never in his journal did I pick up a tone of fatalism, blaming others or making excuses for the numerous bad circumstances he encountered.

So what does this all mean to us?

First, I think a fact of life that helps us persist through difficulties is to accept that there will be difficulties. Things will go wrong. We will experience obstacles and roadblocks. Some people will be against us. Okay. So … let’s keep going.

Secondly, it seems that persevering is easier when accompanied by others — but the “right” others. Stay away from complainers. Don’t hang out with those who consistently blame others or make excuses for repeatedly not reaching their goals. They will only become weights around your neck. Conversely, find others who are like-minded, who have similar passions and goals, and who already demonstrate the daily discipline of persisting. These are the people you want on your team.

And, maybe there are a couple of other things. Re-evaluate your goals — do you really want to reach them? Re-assess your plan — is it realistic? And read about others who have persevered through great difficulties to reach their goals as an encouragement for you to hang in there.

Have a great week — and hang in there!

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