Partly in reflecting on my own life this past week, I have become aware of different types of tiredness we may experience from time to time.

First, obviously, there is physical weariness, which can either come from hard physical labor (or exercise) or, more likely, from not sleeping enough. Some research suggests up to 40% of Americans are severely sleep deprived (and the percentage is higher for high school & college students). If you consistently wake up tired, become sleepy during the day, or fall asleep when you sit down for a few minutes, you probably need to get more sleep. What is the practical impact of not getting enough sleep? You will be less efficient in getting tasks done, you are more at risk for having an accident while driving, your immune system is weakened and you are more likely to become ill.

Secondly, there is emotional tiredness — just not having the emotional energy to do the things you need to. At its more extreme form, this is what we usually call burnout — your emotional gas tank is empty and you “don’t have any more to give”. Here are some common symptoms:

• you are easily irritated
• you work long hours but get less done
• you have difficulty focusing
• you are apathetic about getting things done
• you just generally don’t like your life
• you don’t want to be around people

Emotional tiredness is common after you have been pushing toward completing a big project, and you get it done. The emotional drain is greater when you are done but not pleased with the outcome, or the results weren’t what you were hoping for. Or burnout comes when you have been “giving” (in whatever form) over a long period of time, with more emotional resources going out than are coming in or being replenished. The well is dry and you don’t have anymore to give to anyone, potentially even yourself.

The third type of tiredness I think is important to mention is spiritual tiredness. We are spiritual beings and life is more than our bodies, more than work, and more than relating to others. There is a spiritual side to life that gives us purpose and meaning, and which helps us “make sense” of our lives and the world around us. We become spiritually tired, I think, when we don’t pay attention to the spiritual side of our life and we ignore it. We don’t take time to reflect or ponder; we are not living life with a sense of gratitude. We also become spiritually weary when we lose the sense of how our daily life activities relate to the bigger purpose of our life. We go through the motions of life, but don’t feel connected and have lost of sense of direction.

So what should we do if we are tired?

First, it would be wise to try to discern and identify the type(s) of tiredness you are experiencing.

Second, and this is difficult for those of us who are achievement-oriented (or a bit driven), is to acknowledge and accept that you are tired. It is one thing to generally identify the issue; it is another to accept the reality of one’s tiredness.

Finally, we need to take some actual action steps to deal with the issue. Perseverance is good, but obviously to continue to “keep going” when you are significantly tired can lead to exhaustion (physical, emotional, spiritual), and lots of negative consequences in our lives. Learn how to rest, take a vacation, or do tasks that are restorative.

After working through the weekend last week, and sort of “dragging” myself through this past week, I have had to do some things to help me “rest up” this weekend: I went to the pool and hung out with my wife and daughter; I caught a movie with one of my sons; I went for a couple of runs and a walk in nature; I allowed myself to just sit and enjoy a soccer game on TV; and I hung out with some friends. I almost feel back to “normal” (whatever that is).

As you look toward this holiday weekend, I would encourage you to stop and think beforehand — do you need some rest? what kind? And what would you like to do about it this weekend?

Have a great 4th of July!

Much of life is not magic or spectacular. As one of my friends says, “Life is daily.”

And when we look at the goals so many of us have –

• to be healthy physically – in shape and not overweight;
• to be moving toward financial independence;
• to have healthy family relationships – in our marriage, with our children, and among our extended family –

many of these goals are largely the result of daily actions and taking time each week to devote to these goals.

Exercising a few times a week, eating healthy and in moderation, and getting enough sleep – moves us toward physical health.

Working hard, spending less than you earn, using what you have versus buying something new, saving regularly, investing wisely, and learning to be content in your circumstances – leads toward financial independence.

Similarly, there are some foundational habits that lead toward healthy relationships in families. And in my work every week I see both: a) families (or family members) who say they want healthy relationships but consistently do not make the choices necessary to bring about the health they desire; and b) families who have strong, warm relationships with one another as a result of habits and structures they have built into their lives over the years (and continue to do so.)

This is true for young couples, young families with children, middle-aged parents with teens or young adults, senior parents with adult children and grandchildren, wealthy families and those lesser financial means.

Let’s look at some of those patterns.

1. Spending regular time to be in touch with each other’s daily lives. This will look differently depending on the life stage of the family. It may mean talking or emailing a couple times a week (for families with children out of the home), eating dinner together regularly, taking walks together in the evening and catching up on the day’s events.

2. Having regular leisure time together. Again, the format will differ. This might mean going on a camping trip once a year. Doing leisure activities together occasionally – playing golf, fishing, going shopping, going to a concert, playing cards or a board game, or eating out together – hopefully an activity that allows for interaction during the event.

3. Taking time to have significant conversations about meaningful topics. It is difficult to have “deep” conversations spontaneously – the circumstances rarely work out right (the other person is distracted, there are kids around, someone interrupts the time, etc.) I find that people who want to have significant conversations with others plan for them. They think through what they want to talk about; they let the other person (or persons) know they would like to set aside some time to talk; and they schedule a time and an appropriate place.

It is important to note that this is true in a variety of relationships: couples; parents / kids & teens; senior adults and their adult children; and extended families (matriarch/patriarch to the rest of the family).

4. Being available to listen when others want to talk. (By the way, this is my biggest personal deficit area.) One of the key components to healthy relationships, seemingly especially with school-age children and teens, is being available when the other person has a need to share what is on their heart. This is one of the benefits of moms being home after school when kids get home, the “travel time” to / from school and activities, running errands together, cooking meals together, or working on projects together.

Unfortunately, most of us who are in the parent role tend to focus more on what we want to communicate to our kids, and often do not ask enough questions and just listen (guilty as charged).

5. Working through tensions, miscommunication, and conflict. Healthy families realize that no one is perfect, that miscommunications happen, it best to work to resolve a conflict rather than avoid it, and forgiving others when you have been wronged works a lot better than holding a grudge. So much hurt, pain, and damaged relationships could be avoided if families would realize that problems occur in family relationships and it is best to take proactive steps to deal with them.

If I could make one request from many of the families that I meet (often in passing) – do yourself and your family a favor: build some foundational habits and structures in your family’s life that will foster healthy, close relationships that you will enjoy for years. I will close with a number of specific action steps you could take (depending on your life stage):

• Sit down at the dinner table at least 3 times a week and eat dinner together, including some conversation about your day.
• Hang out with your kids, either in their room or in your bedroom, at the end of the day and chat about the day.
• Take a walk with your spouse after dinner and hear about their day.
• Call or email your college-age or young adult and ask them what they are looking forward to in the coming weeks.
• Schedule a family gathering for the extended family to get together, share a meal and hang out (keep it simple; it is more likely to happen, and don’t make it mandatory that everyone is able to attend before you schedule it.)
• Have an annual family meeting to communicate how the business has done this past year, what new projects came about, challenges encountered, and the plans for this coming year (keep it global and topical, don’t share specific financial information.)
• Offer to help your adult child on a project they need help on. Let them run the project; don’t offer unasked for advice, and just be their helper.
• Think of your own application of these principles, and write it down here: __________________________________________.

Have fun!

Although I am a psychologist who has published research myself, and reviews and uses research findings in my everyday work, those of you who have known me for a while also know I have a bit of a skeptical (and sometimes cynical) view of claims made by researchers (and even more so, claims reported in the mainstream media). Part of my skepticism is based on experience of seeing research questions, designs and results skewed by the researchers’ a priori biases (i.e. the beliefs they held prior to the research, which affected how they looked at the problem). And part of my cynicism is based on the stupid things that we sometimes research — like the research psychiatrists did over a ten year span to determine that infants have different temperaments. Psychologists, psychiatrists and other social scientists seem to “shine” more than others in the area of stupid research.

Having said all of that, I now can report that psychologists have verified what many of our parents told us when we were kids and teenagers — that “work is good for you“. Or, alternative expressions included: “It will be good for you to get out there and sweat for a while.” “Idle hands are the devil’s tool.” Or, “Work never hurt anyone.”

So, if you (or your kids and grandkids) come from the worldview that having research to back up your beliefs gives you more credibility, you can now say with confidence: “Research has shown that work is good for you — emotionally and for your overall psychological well-being.” People who work tend to be more emotionally healthy and they find more satisfaction in their lives.

Additionally, we know that the most important aspects of work-life to manage are the transitions — from student-life to work, from job to job, from work to nonwork (being laid off, staying home with children, retirement) and from nonwork to work (reentering the workforce after being out for a while).

Do we need research to tell us these points? Probably not. But I thought I’d share them with you. If you want more specifics, see the May-June 2008 edition of the American Psychologist.

Have a great week. And for those of us who are fortunate enough to have the privilege of working, be happy and remember that working this week will be good for your mental health.

Many of you may not know that I was born and raised in Lawrence, Kansas — where the University of Kansas is located. As a result, I grew up going to KU football and basketball games with my dad. And I continue to be a devoted Jayhawk (their mascot) fan.

So if you happen to follow college basketball, you know that we are in the midst of “March Madness” and the NCAA championship tournament. This weekend and Monday, April 7, are the final games in San Antonio. And it so happens that the University of Kansas basketball team will be playing in the championship game on Monday night, after winning their game on Saturday night against North Carolina. We watched the game with some friends and had a great time celebrating the win.

Interestingly, at the same time I am enjoying the KU basketball team winning games, I am also reading a fascinating book called Thrilled to Death: How the endless pursuit of pleasure is leaving us numb by Archibald Hart. I have read other books by Dr. Hart and have appreciated his insights. One of his premises in this book is that we are intensely seeking pleasurable experiences in our culture — to the point of burning out the “pleasure center” of our brain and eventually making it increasingly difficult for us to experience the pleasure we desire.

Dr. Hart then goes on to differentiate between happiness (or life satisfaction) and pleasure. He states, “Happiness does not depend on glitzy, pleasure-filled experiences. It comes more from a feeling of deep contentment or the appreciation of the finer things in your life. . . True happiness is more enduring than pleasure.” He goes on to share that happiness seems to be more related to relationships — a good marriage, close friends, and lots of time socializing with others.

So, how does this relate to basketball and KU playing in the NCAA Championship game? Well, I have often been dissatisfied with the tournament experience. Although it does provide a clear champion from the playoff tournament (as opposed to the college football system which does not), I have often felt a general distaste for the result — or at least the way the media and many people talk about the results — that there is only one “winner” (the champion). So, no matter how many games a team won throughout the season, no matter how well they played in spite of adversity, there is a message that they didn’t succeed enough because they didn’t “win it all”.

This just doesn’t sit right with me, when reflecting on how life really is. Are you only successful when you are at the top of the competition, with no one above you? And given the short time frame (one year maximum), you are only the champion for a short period of time (it is shorter in business.)

The personal application is this. I am enjoying the ride. It was fun to see KU win their league championship, and then the tournament games. Saturday night was a total hoot and I am still relishing the memory of seeing them play well. But if they lose Monday night, they aren’t “losers” — and my life won’t be wrecked. (This is not a ploy to play down expectations - they very well may win.) But for many people, and for myself in past years, “winning it all” is the only result that will result in happiness — which may speak to why so many people in our country are unhappy. If you have to be the best, if everything has to go your way for you to be happy, you will be unhappy most of your life.

Let’s go back to Dr. Hart and Thrilled to Death. He gives a number of suggestions which he calls “happiness boosters”. Let’s look at them and see how they really relate to deeper aspects of our lives than just temporary circumstances.

1. Intentionally do something unselfish for someone else every day.

2. Give yourself permission to make mistakes and quickly forgive yourself.

3. Give up expecting others to be perfect – just accept them as they are.

4. Whenever anyone offends, you forgive him or her without delay.

5. Try to simplify your life – do a make over from top to bottom.

6. Make sure you get enough sleep and exercise every day.

7. Spend as much time as you possibly can with those you love.

8. Spend twenty minutes each day in quiet reflection or meditation.

9. Each day, take a few minutes to write down all that worries you –and then cross out the ones you have no control over.

10. Every night before going to sleep, remind yourself of five things you are grateful for.

Clearly, these are not the typical highly pleasurable activities usually focused upon in our stimulation-seeking culture. But, as Dr. Hart argues, these are the types of activities that bring the deeper, longer lasting pleasure associated with true happiness.

So, if you watch the KU-Memphis game on Monday night, think of me. And when you go to bed, regardless of who wins, think of those five things for which you are grateful.

Emotional intelligence, Feelings, Happiness, KU basketball, NCAA 2008 mens basketball tournament, Optimism, personal development, Positive psychology, Stress management

This week I have been reflecting on the role of optimism and hope in life and business.

(These thoughts aren’t real “deep” or well-developed, but rather some initial musings.)

In the past 10+ years there has been a significant movement within psychology that focuses on the positive side of life (aptly named, positive psychology; see the work by Martin Seligman and others.) This was partly in reaction to psychology and psychiatry’s historical focus on problems — mental illness, psychiatric disorders, dysfunctional relationships, etc. But it was from the realization that a core aspect of many successful people’s lives was their positive view of life. Individuals who achieved higher levels of success in their chosen area often seemed to have a cheerful demeanor, an attitude of “looking forward” to the future (rather than a dour, pessimism) and a “let’s find the silver lining in this dark cloud” mentality and seemed to help them overcome challenges and barriers encountered. See the classic book, Man’s Search for Meaning by Victor Frankl or the movie Life is Beautiful directed by Roberto Benigni, for examples.

Optimism seems rooted in hope. Hope that circumstances will get better. Hope that your toil and sweat will pay off in the long run. Hope that something good will happen today (or tomorrow). Interestingly, hope often must exist in the face of circumstances which do not support it — bad news, pain, being wronged by others, receiving unfair treatment, things breaking, others not keeping their word, seemingly random negative events that keep happening to you.

What is the basis for hope? Some research suggests that some people seem naturally predisposed to having a more optimistic and hopeful view of life (unfortunately, we can’t choose our genetic pool.) Other research and reports from those who have lived through difficult circumstances indicate that keeping focused on the moment enables people to survive and keep going — they focus on today and what they need to do to make it to tomorrow. Within this present-orientation, having loved ones you care about, and a belief that your life is part of a larger purpose in the universe also seem to be related to maintaining an optimistic view while experiencing difficult circumstances.

How does this relate to business life? I think that optimism and hope are core components of perseverance, which we have already identified as being a key predictor of success in one’s profession. Why persevere if there is no hope of things turning out well? (I do think some people persevere just because they are tough-minded, and refuse to give up.)

Interestingly, I think “rest” is an interrelated issue to perseverance, as well. We are more tempted to give up when we are tired (emotionally and physically). Conversely, after a restful weekend, holiday or vacation, we are ready to tackle the problem again. Additionally, social support encourages us to persevere as well — working in teams together, having someone who gives you verbal encouragement to keep going, etc.

And the goal is to succeed — to reach the desired end in mind, whether that is a specific achievement (an “A” in a difficult college course, reaching your sales goal for the quarter, losing two pounds this week, etc.) or having come through a process successfully (making it through the week without losing your temper, treating your customers with integrity, to have played the game to your fullest ability and effort even if you don’t ‘win’).

Obviously, a hidden question becomes: What are my goals and are they really worth pursuing? Many “successful” individuals (in terms of wealth, influence, fame) reach their goals and thus, are “successful”, but realize upon reaching their goals that the goal was hollow, ephemeral, and didn’t bring them the fulfillment they expected.

More questions and issues than answers, but I am left with the questions:

*How can I increase my level of optimism and hope?

*What can I do to keep persevering in spite of obstacles and challenges (and weariness) encountered?

*Are the goals I am pursuing really the goals I want to achieve? (And am I missing the more important goals along the way?)

When I meet with business owners and managers, I often ask them what characteristics they look for in younger managers they are interviewing for positions. Frequently, one quality mentioned is the desire and willingness to learn.

Recently, I have had some amazing discussions with gentlemen (I use the word with its specific meaning in mind) who are older than I am (late 50’s, early 60’s to mid 70’s) who have been successful in many areas of their lives – in business or their profession, in managing their money wisely, having healthy family relationships, and a depth of spirituality.

My interactions with these individuals had a very distinct quality to them. Although highly successful themselves, they seemed keenly interested in learning from others. In the discussions I observed, they asked questions, listened, and delved deeper with follow-up questions. They appeared to have a true interest in the lives of those with whom they were conversing. And they were equally excited to share about what they were learning currently in their lives — not what they knew nor the successes they had previously experienced. Rather, they were discussing their current challenges, the mistakes they had recently made and what they were trying to learn from them.

Maybe it is obvious to others (I am often a slow learner), but the individuals from whom I want to learn , whom I want to be like, and desire to model my life after – are learners, life-long learners. They read a fair amount (not all learn via reading, though). They ask insightful questions. Their interactions with others are more focused on learning from those around them (whether they are interacting with “successful” people, young adults, teens, or children) rather than trying to impress others with their own knowledge.

But, unfortunately, in my daily life I meet and interact with a number of individuals who come across — to put it bluntly — proud and self-absorbed. They relate to others in a condescending manner and in a way that communicates they clearly view themselves as a primary source of wisdom for those around them.

I am personally challenged to reflect on my life, attitude, and interactions with others. Am I a learner? Do I approach interactions with the attitude - what can I learn from this person, regardless of their age or stage in life?

And I am reminded of a few sayings and proverbs I have heard, like:

“A person of understanding draws out the deep thoughts of others.”

“Even an idiot appears smart if he (or she) keeps quiet.”

“A person who learns from others who are wise will become wise himself, but if you hang out with idiots – watch out!! – trouble is on its way.”

From whom would you like to learn? Take the initiative and give them a call; set up a lunch or breakfast meeting (and think about some questions ahead of time you would like to ask them.)

I don’t mean to sound snub or condescending but, in a lot of ways, having healthy relationships is not that big of deal. Having positive relationships doesn’t have to be as difficult as people want to make it.
I often tell my friends (and sometimes, my clients) that the work I do is not rocket science. Helping families and business families “get along” is not that tough, from a conceptual point of view. The concepts are fairly straightforward.

But the real challenge is in the implementation — in getting individuals and families to do (regularly) those behaviors and tasks that build health in relationships, and to minimize those actions that damage relationships. And, being forthright, it is in the area of implementation that I am worth my weight in gold (ok, maybe not that much — I weigh a fair amount and gold is at $1,000 an ounce.) Probably the one thing I do best is help families do what they should being doing.

Recently, I have been working with some families who are good people, who mean well and have good intentions, but some of them do what they are supposed to occasionally, others practice positive patterns but inconsistently, and some seem afraid to do what is right (almost strictly out of the fear of conflict.)

I previously have written about the six steps to positive relationships, so I won’t repeat those principles. I have some other observations I want to share here.

First, it is amazing to me to see individuals and families who say they want to have good relationships with one another, but they seem to rarely spend any time together. This is true for parents with children living at home, adults who are brothers and sisters, or extended families. Everyone is “busy” (the apparently acceptable excuse for almost anything in our culture). Ok, so let me put it to you bluntly: If you want to have a healthy relationship with another person, it helps (a lot) to spend time with them regularly.

Time is good. But spending time together watching TV, sports on TV, or movies/DVDs is not really going to build your relationship a lot. Talking is good. Talking about something meaningful in your life is better. It is a good start to with sharing about events in your daily life. But you can go to a deeper level if you share about what you are thinking about the future or the challenges you are facing in your daily life. If you are really brave, you might venture into the area of politics, religious / spiritual beliefs, or where you think our country or the world is heading.

There are three intertwined characteristics that I repeatedly observe in healthy families. If you have one of the three, it is helpful; two of the three is really quite good; and if you are “three for three” I am convinced you and your family will enjoy each other for a long time.

Accepting differences, and understanding that disagreeing doesn’t mean someone is necessarily wrong, is a great attribute.

Being able to resolve conflicts in a non-damaging manner is huge.

Forgiving others and learning to “let go” and move on is at the heart of healthy relationships.

Look at the converse of each of these and you will see what I mean. Think about a family (or a relationship) where everyone has to be, act, think, dress or believe the same in order to be OK. Early in a family’s life, this can look ok, but the fabric quickly unravels — because people in family’s are different — they think, act, dress and value things differently. So either you learn to accept, and embrace, the value of differentness or you blow relationships apart.

One of the most common patterns I see that creates major problems in families is their unwillingness or inability to confront one another in a way that allows the relationship to continue. More frequently, families “avoid” confrontation (they don’t actually avoid it, it actually either goes underground, builds up and blows, or goes through indirect channels). Often my role is to help family members sit down and talk about concerns they have with each other and attempt to facilitate the discussion in a manner that both feel “heard” and allows the opportunity to dialogue and problem-solve about the situation. (NOTE: being ok with the other person thinking, acting or believing differently than you is key.)

Families who live without forgiving one another are filled with hurt, anger, resentment and broken relationships. Let’s face it — we all screw up (some of us more than others) and many of us have deeply hurt those close to us. Unfortunate, but true. And I don’t know of any real way someone can “make it up to” another person — either through compensatory actions, apologizing, or admitting they were wrong. The bottom line need is the ability for the offended and hurt to “let it go” and move on. Otherwise, the relationship will always be tainted by “Yea, but you …”

I’m sure there are other aspects we could add, but realistically speaking if you:

*Spend time together
*Talk about meaningful topics
*Accept the other person as being different from you (and that is ok)
*Choose to deal with conflicts constructively
*Forgive others when they hurt you

Then you are going to have a darn good relationship. Not that tough, conceptually. Living it out is a challenge, no doubt. But give it a try. You can do better than you have been, I bet. We all can.

(By the way, it won’t be that helpful to print this out or send it to someone in your family and say “Here are some things you should work on” [or some other more indirect wording]. Rather, work on yourself. That’s the place to start.)

I write about the principles of leadership that I either observe in successful business owners and managers, or what I read in books and articles on leadership. So it makes sense that I should try to apply these principles, as well.

Here I am, waiting in an airport, delayed due to weather in Chicago (where I am hoping to go). So I am trying to apply a couple of principles I frequently hear about — be prepared, and be willing to adjust to life’s circumstances.

I have traveled enough over the past several years to know that there is always a fair chance of delays. As a result, I load myself up with materials needed to get tasks done while waiting. Reading materials, paper & pad (for writing, in case I don’t have access to electricity and my battery dies), my laptop, and projects to work on — all are the typical supplies I bring. So right now, I am hooked into the airport computer access system and writing my blog for the week.

Those are my specifics for this week. What are yours? What things are wise or prudent for you to have with you in order to “be prepared”? It could relate to objects you need in your car in case you have a wreck or slide off the road. It could be items that would be good to have with you in case a meeting cancels or the person you are scheduled to have lunch with doesn’t show up.

Now the second principle — being able (and willing) to adjust to life circumstances. Part of this has to do with expectations — I now expect to have delays while flying between 33% to 50% of the time. So I try not to get exceptionally upset or frustrated when it happens. Delays are part of travel in the “hub and spoke” airline system we have.

The other part of adjusting to changes in circumstances is not having a schedule that is inflexible. If you are too tightly scheduled, there is no room for adjustment. And sometimes, your plans just aren’t going to happen as you plan. And I really am talking more broadly than about travel — life’s circumstances affect us when external forces outside of our control impact the economy and our business, when we have a car wreck, when we get sick, and so forth.

In what areas of your life are you too tightly scheduled? Where do you really get irritated or agitated when circumstances don’t go smoothly? For me, it’s often in the smaller spots of life — daily appointments, driving in traffic, not being able to reach people on the phone. For whatever reason, I seem to do better with the bigger events and struggle in the smaller ones. What are the growth areas for you in learning to adjust to changes in your life’s circumstances?

The final principle (the one that I was going to focus on in this entry before my travel delays occurred) is that of learning. A repetitive theme in the literature on leadership is that leaders (and future leaders) are learners. They learn from others. They are observant. They are self-motivated to learn through reading, seminars, and workshops.

One theme I have observed is that individuals who are successful in “life” (that is, in managing their lives personally and professionally) is that they often integrate principles and concepts from divergent areas. It it good to be knowledgeable and competent in your professional area of expertise. But, in many ways, that is baseline — it is expected. Leaders learn from other areas of life and apply those principles to their business or relationships. For example, I remember one author that taught relational leadership behaviors that he learned from his hobby of competitive sailing. Another executive of an organization I know is always asking his friends what they are learning.

I read a lot. And I try to “keep up” in the fields in which I practice — psychology, business succession, wealth transfer, family relationships, and the various struggles individuals and families have. But I find my true value comes when I can bring information from one area to another (e.g. I am finding parallels in the principles in working with family-owned businesses to the area of family foundations, many of the challenges are similar.)

The reason I was planning on writing on this “learning” principle is because I am headed to Chicago for training in a new computer-based program for ADHD individuals that has been shown to have an 80% success rate in helping them with the issues of attention, concentration, distractibility, organizational skills, difficulties learning & retaining information. The research is impressive and I am excited to learn about this program. I’ll let you know what I find out — and how it may relate to some seemingly unrelated area of life.

When I have the same issue repeat itself three times in one week in different settings, I reach the conclusion that I better write about the issue.

A growing issue for businesses is the challenge of finding quality employees. And, as we have discussed previously, it is currently equally difficult for individuals seeking work to find jobs which are a good match for their abilities and values.

As I shared this week with various employers, managers, and family business owners, there are four characteristics needed for a person to be successful in their career. And these characteristics are true, regardless of career level — from unskilled and skilled labor to highly educated professionals.

First, and most obvious, is technical or professional expertise. Regardless of industry type, or level of skill needed, almost every job requires some baseline ability, knowledge base, or technical ability — computer literacy, accounting/bookkeeping skills, welding ability, organizational skills, physical strength, knowledge of composite materials, etc. And this is the starting point for most position searches — can they . . . ? do they know how to . . .? have they been trained in and are competent to . . . ?

Secondly, an individual who is going to be successful in their current or future job position must be able to get along with others. I have yet to find a job (for pay) that does not have either customers, clients, co-workers, colleagues, supervisors or managers, vendors, supervisees. Every job requires at some level the ability to communicate with and get along with other people.

The third characteristic needed is the ability to manage oneself (particularly your emotions). As a psychologist and one who frequently deals with the emotional side of life, I have come to believe that we all have our own area of emotional vulnerability. For some, it is anger, or being easily frustrated. Depression (or at its less intense level, being easily discouraged) is the challenge for others. Being anxious, fearful, or worrying is a common area of struggle for many. Whatever the specific feeling category it may be, we all have to learn to manage these feelings, so that they don’t interfere with our ability to function in daily life. We have all witnessed otherwise talented individuals, who are “taken down” by their inability to manage their emotional life.

Finally, the characteristic of self-discipline and perseverance is core to being successful in one’s job and career. The ability to do the “daily grind” — to discipline yourself to do the basics of your job even when you don’t feel like it — is foundational to being productive. As I have stated before, when interviewing highly successful business people about their success, they often attribute “perseverance” as one of the central factors which led to their achievements.

Now, remember the title of this entry? “4-1 = 0″ has to do with the factor that if an individual lacks any one of these four characteristics, they probably will not achieve success in their chosen career field. Let’s face it. If you don’t have the technical capabilities in your field, you won’t go far. The same is true for not getting along with others. Or if your emotions get the best of you, your success will be limited. And if you don’t persevere or have the self-discipline to do the “day-in, day-out” tasks, you typically won’t go very far.

But the real issue is this. There aren’t many “4 for 4’s” out there — and they usually are already working for someone else. So what do you do?

I believe the easiest of the four characteristics to develop is the area of technical or professional expertise. Generally speaking, I would rather take a person who: (a) gets along well with others; (b) has good emotional balance; and (c) perseveres and has self-discipline, and then train them in the technical skill or knowledge base. I believe this is far easier than trying to develop one of the other three areas.

So I am encouraging managers and employers to look for good people and then train them. It seems often applicants have some foundational skills or aptitudes, but not to the level of competency the employer is seeking. I counsel these employers to hire people of good character and then invest in training them. So far, this counsel seems to prove to be a successful approach.

Now, I am hearing the thoughts of the business owners and managers out there saying, “easier said than done.” True. How do you find good people?

First, and foremost, good employees are referred to you by trusted friends and colleagues. (Hence, my repetitive call to network.)

The second best approach is to assess for these characteristics. There are measures of emotional intelligence, but I have found them to be only marginally helpful. However, over the past four months I have been investigating and becoming familiar with an assessmetnt tool that assesses not only personality style (measures like the Myers-Briggs or DISC are ubiquitous) but also character. No assessment tool is perfect, but this instrument (called the MERIT profile) has a good research base, and I have found it to be helpful in assessing potential employees. (If you contact the company, tell them you heard about them through my blog.)

Regardless of how you find good candidates, I believe the important point is for employers to focus more of their time and attention in employee selection on the three competencies which comprise emotional intelligence (relational skills, managing your emotions, self-discipline) and accept the fact that you will probably have to teach them the specific skill set needed in the job.

Ok. Confession time. I am feeling overwhelmed. It seems like I have more work (and other life tasks) to do than I have time and mental (or emotional) energy. [I can hear the thoughts now: “Physician (or psychologist), heal thyself!”]

Let me explain the reasons for my current condition (from my perspective, that is; my wife will probably have other factors she would add). I believe my “overwhelmedness” is a combination of both: (a) lifestyle, and (b) a convergence of circumstances.

On the lifestyle side, I tend to run at a fast pace, pack my days and weeks quite full, and expect to get a lot done in a short period of time. So if too many unexpected challenges arise or unplanned tasks pop up, I can run short on the time and energy to complete what is before me. I have battled over the years to keep some margin in my life and schedule — sometimes I do better than others.

Add to this life pattern the fact that I have had business meetings over the past two weekends (an unusual pattern for me), and I have become overwhelmed. Weekends for me are partly for “catching up” from the week, as well as rejuvenating myself. And the fact that I had meetings over the weekends meant that I actually created more work to “catch up” from. Hence, I feel I have more to do than possible in the time allotted.

So, I thought: “Well, let’s use this as a problem-solving lesson on what you should do when you feel overwhelmed.” (I’m generally ok with a moderate amount of self-disclosure.)

First, I need to take stock and see what really needs to get done and by when. For me, it is helpful to write down all the things I think I need to do, and then to start to prioritize them (either by timeframe [today, tomorrow, this week, later] or by rank ordering).

Then I have to engage in some “self-talk”. “Ok, what really has to get done today? Why? What will happen if it doesn’t?” Often, my timeframes for getting things done are more about how I will look to others (i.e. what I think they will think of me if I don’t get it done as soon as I think I should). Usually, I am able to convince myself that not everything has to be done “right now”, and that I am going to let some items slide — for my own mental health. [For example, I am two days late in getting this posting out — which is my own timeframe; I decided no one would die if if came out late.]

With my newly re-prioritized list, I then look and see which tasks or items I could delegate to someone else, rather than do them myself. Many times there aren’t too many items I can hand off. Additionally, some of us (myself included) have the pattern of taking on too much and often look to others to “help us out”. This is ok in a work setting, if you have an administrative assistant whose job is to do these types of tasks. Both the pattern becomes problematic if we consistently overcommit ourselves and ask our spouses, family members, friends or colleagues to bail us out.

After delegating whatever I can (appropriately), it is now time to “dive in”. This means I start on the most important task and work on it until it is completed. Then I tackle the second most important task. The challenge is keeping focused, not getting distracted by minor interruptions, and working until the task is complete. Having a number of partially-completed important tasks does not bring the sense of relief and accomplishment that comes with successfully and fully completing a highly important task.

If you are truly overwhelmed (by my definition, at least), you are not going to “dig out” in one day. It is a longer term situation. Therefore, my next principle is to keep doing those things that are necessary to re-energize and rejuvenate you. Now is not the time to quit exercising. It is not the time to load yourself up with chemicals that give temporary energy or relief, but which will create a backlash (think sugar, chocolate, caffeine, alcohol). And don’t significantly reduce the amount of sleep you get. When getting caught up from being “buried”, we use a lot of mental and emotional energy. Sleep deprivation will just make matters worse. Now, realistically speaking, we may cut back on our exercise program, or work later (or get up earlier) to a degree, but the issue is one of moderation.

Two more points. First, celebrate the victories. As you knock off tasks that needed to be completed, be sure and take time to feel good about it. Take a breath, stretch and say, “OK, that one is done.” Then dive in to the next task (it generally doesn’t help the overall plan by celebrating for hours!)

Second, make decisions today that will not continue to create the overwhelmed pattern next week. Say “no”, “that will have to wait”, “I’ll have to get back to you on that one.” Probably one of my biggest problems is continuing to say “yes” or to fill my calendar, leaving little time for margin. So check yourself and make sure you aren’t putting yourself in a “repeat this bad week” mode for the future.

Finally, I have been focusing primarily on getting the tasks done. But the real cost of feeling overwhelmed is how it impacts our relationships with others. We are rushed. We don’t have time to talk. We are irritable and “short”. We become primarily self-focused on our lives and what we feel we need to get done. We are unavailable (physically and emotionally.) And although those around us who care about us are willing to “put up” with us for a while, over the long term, these characteristics can really damage the relationship. [Guilty as charged. Gotta go talk to my wife.]