Dr. Paul White

A Tribute: To a Man of Great Character

January 9th, 2010

Unfortunately, when the issue of “character” is in the news today, the focus is usually on character failures — lack of integrity, marital unfaithfulness, greed and dishonesty. So to be able to talk about a man of good character is a privilege.

When thinking about the title of this entry, I was indecisive about whether it should be “To a Great Man of Character” or “To a Man of Great Character”. Obviously, I chose the latter — for two reasons. First, in the world’s eyes I don’t know if Spence Sawyer would be characterized as a “great man” — in the general terms of incredible success professionally or in terms of raw talent. Although he was talented in several areas and he was also quite successful in his profession, most who knew Spence focused on who he was as a person. So, the second reason I chose this title is because almost everyone who knew Spence would agree he was a man of “great character”. It was his character that impacted others, and most who knew him (including myself) found themselves wanting to emulate him.

Spence Sawyer died this week at the age of 78. He was born and raised in the suburbs of west Chicago and spent most of his adult life in this area, with a few years early in his professional life living in New Jersey while commuting to New York City. He was the father of seven children, whom he mentored and helped each obtain a private college education (no small feat financially, regardless of the era).

I want to highlight just a few of the character qualities that I first thought of when reflecting on Spence’s life:

Responsible. Responsibility was at the core of Spence’s being — shouldering the responsibility of leading his family and guiding his children, from childhood through adolescence and into their adult lives; taking responsibility to provide leadership in most of the organizations he was committed to (his church, his company [he worked for Illinois Bell and AT&T for forty years], the college he and many of his family members attended), and just in general daily life. If Spence saw something that needed to be done, he would make sure it got done.

Faithful. In his personal relationships, Spence was faithful to his wife, Ruth, of over 50 years, his children, grandchildren and his friends. Spence was “Mr. Reliable”. If he made a commitment, he kept it. You never had to wonder if he was going to show up; he was always there. He followed through on commitments made — in fact, you would never think of Spence not following through. He was rock solid. You wanted him on your team — and he was sought out by organizations because they knew he would help you achieve your goals.

Investing in others. I’m not sure of the best way to put this, or of a good singular term, but Spence gave his life in the service of others. He was not self-promoting. He did not seek positions of leadership — he was seen as a leader and asked to take leadership positions by those around him. After his retirement in the 90’s, he spent much of his time and energy meeting with others — teaching, mentoring, listening and encouraging. Interestingly, because of some early life experiences that impacted him significantly, Spence was reluctant to give advice to others — even when asked. But if you cornered him, you could get him to help you frame the problem and think through the issues you needed to consider. (The result of his investing in others will be seen next week at his memorial service where 800-900 people are expected to honor him and share in the celebration of his life.)

Laughter. From the previous descriptors, one might conclude that Spence was a stern, stodgy, “all work and no play” kind of guy. Nothing could be further from the truth. Spence was one of the best story- and joke-tellers I have ever known, and he loved to laugh. In fact, one of my favorite memories is sitting with him at the kitchen table, having a bowl of ice cream and he would start telling some of the funniest stories I have ever heard. The problem was, he would start tearing up and laughing before he finished the joke — and you found yourself laughing and crying just because he was (and you weren’t exactly sure why)!

There are lots of other personal qualities that characterized Spence, some of which were so ingrained in who he was that you couldn’t think of him not exhibiting them (honesty, integrity, generosity). He was a man of deep spirituality who loved the God he served and who has left a legacy in the lives of those who knew him — that will endure for years to come. I know that I have been deeply impacted by his input into my life and I will miss him dearly. I had the privilege of knowing him for over 30 years, as the father of my wife. His leaving the life on this earth has caused me to seriously reflect on my life and my priorities.

I hope that I will also become a man of great character.

, , , , , , , , , , , , , , ,

Five Observations from Businesses Who Succeed (or Don’t) in Difficult Times

October 22nd, 2009

Given that I have the opportunity to interact and observe with businesses across the country, it gives me the potential to learn from those whom I serve and interact. In preparing for a presentation to a chamber of commerce luncheon, I decided to share some of the observations I have gathered over the past months. I have seen businesses who are doing relatively well and those who are not (or who have closed their doors). And these are the patterns I have seen.

Businesses who do well in difficult financial times:

Are able and willing to make and implement tough decisions.
Some companies who were not able to make tough business decisions quickly are no longer around. Those who hesitated and waited before making cuts have suffered and made the path more difficult for themselves. It is important to note that family-owned businesses often struggle in this area — either because they do not have the processes and decision-making mechanisms in place to make authoritative decisions, or because the “difficult” decision may be to let family members go.


Realize that marketing is a way of life.
I am using the term “marketing” to essentially mean: a) letting people know what you do; and b) being easy to find by potential customers. Those companies who were doing well, had a large back-log for their services or products, and who had fallen asleep in their marketing, often had difficulties “gearing up” their marketing plan when tough times hit. However, those companies who had continued to actively market were in place to adjust their plan and keep going.

Combine focus with diversity. Although I firmly believe in Jim Collins’ “hedge hog concept” (knowing what you do well and using that product/service to drive your business, I also believe there can be focus with diversity. Many of the companies who are now doing well in this tough economy had some diversity built into their business plan — either a variety of markets to which they applied their product/service, or they had a secondary line of products that they could “ramp up” in response to a need that arose. A number of companies who have only one primary service or product line are struggling to survive and/or develop a new product or service in times where there is not a lot of available capital to do so.

Understand that the focus of “networking” is not primarily about finding potential customers but looking for opportunities to serve others. Given that I was at a networking event, this was an important topic to address. All too often (almost always, in fact) business representatives go to networking events (luncheons, educational seminars, receptions) with the primary focus in mind to meet potential customers, give them your thirty second “elevator speech”, and press your business card into their hand. And with what do most of us walk away from these events? A blurred memory of who we met and a stack of business cards. Consider the following scenario. How much would you remember the person who actively sought to hear about any needs or challenges you are experiencing and was able either to connect you with a resource that could help or introduce you to someone who may have the service you need? Now that is impactful.

Actively encourage their employees. I have been working on a project of applying the Five Love Languages (a book used in personal relationships) to work-oriented relationships.

Initially, when Dr. Chapman and I started the project, the economy was good and one of our primary applications was in “how to keep valuable team members”. For many companies now, the issue is how to keep your employees from becoming discouraged and burned out — they have more work to do and increased responsibilities with the same (or maybe less) pay and resources.

We have developed the Managing By Appreciation Inventory to help managers and business owners how to communicate encouragement and appreciation to their employees through non-financial means, and how to do so in a way that is significant and meaningful to the employee. Whatever tool or method you use, it is critical to find ways to encourage and show appreciation to your employees in these difficult times. Briefly think of what a discouraged employee looks like in day to day life, and quickly calculate the costs to your organization of having a discouraged team — loss of productivity, poor customer satisfaction, negative attitudes, increased mistakes.

So, if your business is still alive and kicking, take a minute and see if you can take any of these factors and apply them to your organization — and hopefully increase the probability of your survival!

, , , , , , , , , , ,

Keys to a Long Term Relationship — Reflecting on 30 Years of Marriage

September 2nd, 2009

This week my wife and I celebrated our 30th wedding anniversary.  Neither she nor I can believe we have been married that long — part of it is that we just don’t feel that “old”! (To keep the edge of reality a bit less sharp, we usually comment that we were only 12 when we got married.)

But as we have shared about our milestone with others, we have been asked quite a few times:  “What are the ’secrets’ to being married that long?”  I started to reflect on the question and came up with a few thoughts in response that I thought I would share.

  • Marry the right person.  This may sound strange — and doesn’t really help those who are already married –but marrying a person who has the foundational character qualities that are needed for maintaining a long term relationship is key.  Two come to mind (there are many, obviously) — 1) avoid someone who is easily offended and 2) a person who holds grudges.  Both make it really difficult to forgive.  The first (being easily offended) means the person is going to have to forgive you a lot over the future decades.  And the second (holding grudges) means that they have a hard time “letting go” of offenses, which undermines the ability to maintain a close long term relationship. Most of us are blinded by infatuation and physical attraction when we are looking for someone to marry.  Some of us are (or were) just young and clueless.  So finding the right person under those circumstances is largely due to God’s grace in our lives.  But if you are still looking for a spouse, be sure and look for the true qualities you desire. (On the other hand, don’t be looking for Prince Charming or ‘The Perfect Woman’ — they don’t exist in reality.)
  • Both individuals need to become good at forgiving.  Throughout the months, years and decades of your marriage, you will screw up a lot; and your spouse will make a lot of mistakes, so it is critical for both parties to be able and willing to forgive one another.  I truly don’t know of any other way to make a long term relationship work — practicing forgiveness is key.  There are a lot of misconceptions about forgiveness — that you have to ‘forget’ what happened to be able to forgive; that forgiveness means what happened really didn’t matter or hurt; or that what the person did ‘wasn’t that big of a deal’ — none of which are true.  Forgiveness is essentially “letting go” and not holding the offense against the person any longer.  Easy to say, but a process which can take a long time to enact. [A great book on this issue is The Art of Forgiving by Lewis Smedes.]
  • Learn (and then practice) the ways that your spouse experiences being loved.  For a long time (I mean 25 years or so) Kathy and I struggled.  She was frustrated with me, not feeling like I cared for or about her.  And I didn’t feel like she appreciated me.  Then we read Gary Chapman’s book, The Five Love Languages, and began to understand that each of us experiences being loved differently.  Kathy’s ‘love language’ is having focused attention and quality time; mine is verbal praise.  Once we understood our differences, and have worked at loving each other in the languages important to us (it has taken me longer than Kathy), then our frustrations have diminished.  Although the concepts of this book are pretty simple and not ‘magic’, they helped us get over a barrier in our relationship.
  • Work on your relationship.  “Working on your relationship”, to me, means — make your marriage a priority.  You have to spend time, invest mental and emotional energy, be willing to spend money on your relationship — and say “no” to other things (hobbies, work, other relationships, leisure activities, activities with or for the kids).  Although I rarely looked forward to a marriage seminar or retreat (being honest), I almost always felt like there was significant benefit from going.  And I get tired of reading books on marriage, but I continue to glean helpful concepts and hints to make me a better husband.  Anything that you want to be of good quality takes time and effort.
  • Be committed to stay married even when it’s tough and you don’t like your spouse.  Sometimes I feel ‘commitment’ is overly emphasized in weddings and advice to young couples — to the point that it seems that the only thing needed to stay married is commitment (which I don’t believe is true).  But, if you ask most couples who have been married a long time, the rock bottom foundation of being committed to staying married, no matter how tough it gets, has been true for them.  And it is true for us.  We have had times where it seemed it would have been easier (and less painful) to just call it quits.  And there were times where we really didn’t like each other much, and didn’t enjoy our relationship.  But we were committed to make it work, and to this point we have been able to do so. [An ASIDE:  I clearly believe that there are circumstances when it probably doesn’t make sense and can be dangerous to stay in a relationship — when there is drug or alcohol abuse, or anger and abuse issues.  Being committed doesn’t mean you should be foolish.]
  • Give up trying to change your spouse (the “if only …” game).  Part of the ability to keep together (and get past those really tough times) comes with the true acceptance of the other person for who they are.  And even if it would be good for them to change for certain habits or to “grow” in character (patience, perseverance, follow-through, impulse control, you name it) — accepting that they may never change reduces a lot of conflict.  And yes, life would be better “if only …”, but “if only …” may not happen and you certainly aren’t going to make it happen in their life for them.  So accept the reality that your spouse is a flawed individual and that it would be helpful if you learn to live with them the way they are.
  • Miscellaneous parting thoughts.   There are lots more principles — that is why there are so many books on marriage.  But I want to get on with my day, so let me just finish with some additional short comments.
  1. Be thankful — for your life, for your spouse, for your family.
  2. Learn to enjoy activities that you can do together.  Do things with your spouse that they enjoy — go along with them just because they like it.
  3. Live within your means.  Financial stress from overextending your lifestyle creates additional unnecessary stress that can undermine your relationship.
  4. Realize life is hard.  Enjoy the good times and persevere through the difficult ones.

Have a great week.  And if you are fortunate enough to be married — give your spouse a big hug and kiss sometime today.

, , , , , , , , , , , , , ,

The Economic Downturn and The Psychology of Our Culture

July 9th, 2009

I am not an economist (thankfully).  But economists, meteorologists (those who try to predict the weather), and psychologists are somewhat in the same situation — our ’sciences’ are not very “hard” — that is, they often are not solidly grounded in data and they lack power to predict.  For example, last night there was no prediction at all of any precipitation and we had a major rain and hailstorm in our area (up to baseball sized hail!).  Part of the problem for all three of these sciences is that there are numerous inter-related factors (many of which are still unknown) that need to be accounted for in trying to predict what will happen.

The point is — no one really has a good handle on the future of the U.S. (and global) economy.  Just turn on the TV or radio and you will hear numerous opinions on what is happening, and what needs to happen to make our economic situation improve.

But let’s take a look at the basics and this will give us some clues.  Economic activity, at its core, is the exchange of goods, services or information for monetary value.  Going back to some basic cause and effect relationships we can follow the following line of thought:

  • People work and receive money for their services.
  • When people don’t have jobs, they don’t make (as much) money.
  • When people don’t have as much money and don’t see the opportunity for more money come in, they either don’t spend as much, or spend on credit.
  • At some point, most people, when their income is reduced over a period of time, reach a limit of what they can buy on credit or realize it is not a wise pattern to continue.
  • Eventually, people begin to “cut back” on non-essential spending (eating out, recreational activities) and also tend to slow down the process of replacing existing belongings (new technology, new clothes, furniture, cars).
  • The lack of spending means businesses are selling less goods and services, receiving less income, and have to cut back expenses in their business, which includes labor.  Hence, they reduce employees’ hours or lay off employees.
  • These people now have less money to spend.
  • And thus, the negative spiral of an economic downturn continues.

The key question becomes: how does this negative cycle turn around?  This is where economics becomes largely theoretical, and an individual’s answer is related to their beliefs about economic activity and individuals’ behavior.  President Obama and others believe governmental intervention is necessary. Others believe letting the free market forces drive the process.  And obviously, there are combined approaches.

I believe that this is where understanding the psychology of our culture is important.  In actuality, as in economics, there are actually two fairly diverse sets of beliefs that exist is our culture.  And these belief systems drive different expectations and behaviors.

Cultural Belief System #1:

  • I deserve “x”.  I have had “x” before, and I still want it. [Note: “x” can be a lot of things — money, a job, health care, free time, retirement benefits, a nice home, etc.]
  • If you have “x” and I don’t, you should share at least some of your “x” with me.
  • If I don’t have “x”, somebody should do something so that I can have it.
  • The problem (of whatever causes me not to have “x”) lies in a greater system of rules, organizations, factors that I don’t have much control over.

Cultural Belief System #2:

  • Life is what it is, including bad (or unfair) circumstances.
  • Some of my life’s circumstances are directly related to my choices; some circumstances come from factors outside of my control.
  • If I want the circumstances in my life to be different, it is largely up to me to figure out how to make that happen. There may be some larger system issues that may need to be changed, but I can’t depend on that happening.
  • Making my life’s circumstances better may require me doing things I would prefer not to — work long hours, do work that I don’t enjoy; relocate; be away from my family for a while; live a simpler lifestyle than I am used to.
  • I will do what I can to improve my circumstances, knowing there are no guarantees, and hope for the best.

And here we come to a critical factor that can impact a person’s future:  hope.  Psychologists believe that the loss of hope is a key component of depression.  A person can go through a lot of negative circumstances — and become discouraged, worn out or sad.  But when they lose hope that “things will get better”, that is when more serious depression develops.  They give up.

So here is what I predict, as a psychologist.

  1. The economic recovery is going to take longer than what most Americans want.  This is due to the economic reality that the ultimate recovery is related to job creation and the resulting economic activity that occurs, and this appears to be a long-term issue.  And secondly, our culture is very present-oriented with little patience.  We want things “now”, and this is unlikely to occur.
  2. There will be two groups of people that experience the economic downturn differently:

a)  There will be people who expect life to be “like it used to be”, and expect someone else to make that happen (largely, the government or maybe ‘big business’ or the wealthy.)  These people will become increasingly impatient, angry, and demanding of others.  Their focus will be on economic relief programs and governmental bailouts.

b) There will be a group of individuals who take steps in their lives to make the best of a bad situation, and who will ultimately (some, not all) find opportunities economically — to provide goods, services or information that others need and are willing to pay for.  Their life circumstances will probably be difficult for a period of time but they will “deal with it” and continue on.   There will be a portion of this group who will find significant economic success as a result of their efforts (there are always people who find ways to make money in difficult economic times.)

I think it may be a good time for each of us to ask ourselves:

  • What do I believe about what is happening?
  • Which group do I want to be a member of?
, , , , , , , , , ,

The Psychology of Looking for a Job

March 29th, 2009


In the past weeks I have been listening to the media, reading articles that are coming out, and talking to a number of individuals who are looking for work.  The level of job search ranges from high school students looking for a summer job, college graduates searching for their first full-time position in their area of study, and individuals who have recently been laid off.  And I have made a few observations of my own.

First, a reminder – “psychology” literally means “the study of the mind (psyche) or spirit”.  That is, psychology really examines more than just cognitive thought but the whole of a person’s being – their personality, behavior, thoughts, feelings, and sense of self.

So when I talk about the psychology of looking for work, I am discussing how the process of looking for work impacts individuals in a variety of ways.  Let me cite a few observations.

*The process of looking for work is strongly intertwined with a person’s sense of self.  Regardless of the type of job a person is looking for, they are having to “put themselves out there”.  They essentially are attempting to “sell” themselves as potential employees, trying to convince the potential employer that they have the right character qualities and skill set for the job.  Most of us don’t like rejection, and we don’t readily put ourselves into positions where we will regularly experience it (which is what typically happens when you look for a job).

  *As a result, (stating the obvious here), looking for work takes a look of emotional and psychological energy.  That is why so many people procrastinate.  Borrowing from physics, it takes a lot more energy to get a static object to move than it does to keep it moving.  So, people looking for work really have to gather themselves, “pull themselves together”, and “psych themselves up” to get out and apply for positions.  It just takes a lot of energy.

 *Additionally, the process of applying for jobs and repeatedly being turned down feeds “negative thinking”.   When we receive repeated negative feedback (“Thanks for your application; however, we have found other applicants who are more suited to the position”), we begin to have negative thoughts – either about ourselves or the future.  This is natural, but must be combated, otherwise, we will become significantly discouraged and give up.

 *Individuals who are successful in finding jobs tend to engage in habits that support them during the job-search process.  Success in finding work is not “chance”, as many seem to believe.  Rather, if you consistently observe those who are successful in securing a job, they tend to engage in many of the same patterns:

            a) They persevere.   They get up, get out of bed, (sometimes get out of the house), search for openings, go and apply, and follow-up with emails and phone calls.

            b) They go through the actions even when they don’t feel like it.   This is related, but it speaks to personal discipline and the internal fortitude to be successful in difficult times.

            c) They have a plan of action, or routine, that they “work”.  Sometimes it is looking at the on-line job sites and applying to three openings a day.  Sometimes it is driving around town looking for “help wanted” signs, going in and filling out applications.  Other times it is making 10 calls per day to places of work or individuals who may be helpful in connecting you to potential employers.

          d) They have a support system they turn to for encouragement.  Seeking employment is tiring and wearisome.  Virtually everyone I know becomes discouraged (it almost always takes longer than anticipated to find a position) and needs encouragement.  Those who persevere and succeed have a supportive family, friends with whom they can talk and receive encouragement, or a part of a social support group for individuals looking for work. 

So, besides these principles potentially being helpful to those currently engaged in job-seeking, let me speak to the rest of us who are not, but probably have friends or family who are looking for work:

   

     *Be supportive and encouraging.  Show interest and ask them how it is going, but also offer any help you can - introduce them to people you know who may have important connections; go with them (at least drive there with them) when they are going to put in an application; sit and listen to their experiences.


     *Have a realistic time frame.  If you communicate that you are surprised how long it is taking them to find work, this will not be helpful.  Take your “realistic” timeframe, and multiply it by at least two, if not three (two weeks à four to six weeks, for a summer job).

       *Affirm them as a person.  Looking for work is brutal to one’s self-esteem – you feel like no one wants you or values who you are.  Remind them of their strengths, their successes, and their positive qualities.  Be as specific as possible.

 These are difficult times for many.  Let’s be supportive and work together to help one another during them.

 

, , ,

When Bad Things Happen: Times for Family Closeness

January 11th, 2009

Part of life is the fact that “bad things happen” - a car accident, serious physical problems, death of a family member, loss of a job,  — all kinds of events are possible.

Recently, I have had a number of family members and friends struggle with serious physical problems:  brain tumors, breast cancer, back problems, vertigo, depression, kidney malfunctions.  (I don’t think I “create” physical problems in those around me, nor do I gather people with illnesses around me; it seems to be one of those times in life when certain life events seem to cluster together.)

And a few weeks ago, my daughter had a significant car accident, where she flipped her car.    Fortunately, she was wearing her seat belt and she was not physically hurt.  But, obviously, some practical, daily life lessons were learned, and we were extremely thankful for her safety.

And this week, my nephew’s son, Caden, died from a protracted battle with cancer.  Caden was five years old.  He was a delightful, cheerful boy who was full of life.  We are going to miss him terribly.  The emotional pain associated with a child’s death seems to be indescribable.
But tragic events and life’s struggles, in the midst of the pain, provide opportunities for growth:

  • The opportunity to grow closer together as a family.  Serious life-changing events can help us to realize how important those close to us really are.  We have the opportunity to verbalize and communicate our care for each other in ways that we usually don’t.  This weekend we had a family dinner with our children and used the time to reflect on Caden’s life and our responses to his death; it was a significant time together.
  • The opportunity to reflect on one’s life — the purpose and meaning of life, and reprioritizing life’s activities.  When a person faces a serious illness, it causes us to consider the brevity of life and to reconsider what is really important to us.  Most of us remember this reaction after 9/11 — a lot of daily life activities were suspended so people could spend time together with their families.  And the challenges give us a longer term perspective to think about: What is the meaning of life?  Why am I here? Is life on earth all there is?
  • The opportunity to build (and sometimes, rebuild) closer relationships with friends and extended family members.  Life is fast-paced for most of us.  And many of us no longer live close to extended family members (brothers, sisters, nieces, nephews, grandparents, aunts & uncles).  And we also may not see long-term friends from prior stages in our lives as frequently as we used to.  Significant events in our lives can provide the channel to reconnect.  They may also provide the impetus to get past hurts and wounds, to forgive, and to say, “You are important to me.”

So, if you or someone close to you, is in the midst of a difficult life circumstance, take the time and effort to connect with those around you.

Dealing with the Impact of the Economic Downturn

December 7th, 2008

Almost all of us in the United States are now starting to personally experience some aspect of the global and national economic crisis.  Whether it is through a personal or family job loss, friends and extended family members who have been laid off, a slow down in your business, or projected reduced sales for next year — the impact is now personal.  This is different than hearing it on the news or reading statistics in a publication.

I resent the frenzy and panic the media seems to want to whip up, because this type of communication doesn’t help anyone.  We need to deal with the realities of life (like Jim Collins encourages businesses to do in Good to Great), but let’s do so in a healthy manner.

So let’s talk about the thought patterns that will help us cope with the challenges and stressors we are (or will be) facing — and how to keep our mental health and hope.

  • Shorten your time frame.  Regardless of the challenging issue a family, individual or business faces, one of the key aspects for managing the crisis is to keep a short time frame in mind.  Deal with what you have to today or this week.  Do not spend a lot of time thinking about (or worrying about) six months from now, or next year — largely because there are so many factors that can change between now and then, you really can’t plan that far in advance.
  • Manage your cash flow.  Almost every business or family I know that has gone under financially later reports that they wish they would have made changes (e.g. “cut back”) sooner.  So it would be wise to complete an budget review, especially of unnecessary expenses, and make appropriate adjustments — this should probably include projections for income over the coming months, as this might change as well.
  • Adjust your expectations.  Life’s circumstances throws us changes.  What was true six months ago for us as a country, in your business, or your family is different now.  Therefore, the goals, desires or plans you had then for the future may not fit now.  Rigidly holding onto beliefs and expectations from the past will probably create undue stress.  What is going on now may not be “fair”, but it is what it is.
  • Explore options you have previously ruled out.  Many times we exclude certain options because they aren’t acceptable given the current circumstances.    But when circumstances change, previously unacceptable options may need to be reconsidered (e.g. a teenager being willing to work at part-time at a restaurant; doing tasks yourself and working later in the evening or on weekends).
  • Maintain an attitude of appreciation.   We all can probably find something to complain about.  And there are lots of people and decisions who are prime targets for criticism.  But what does that really gain (except for a brief time of tension release)?  So instead of adding to the negative conversations out there, first start with remembering the things that are good in your life — and then add these to conversations.  [We had a beautiful sunrise this morning.  I appreciate having a warm house when it is cold outside.  I am thankful I have reliable transportation to get to work — and that I don’t have to commute 60+ minutes one way.]
  • Keep connected socially. When people go through difficult times, one means of coping with the stress is to withdraw socially.  Generally, this is not a good long-term strategy.  Yes, we need time to ourselves and time to think things through.  But to pull back from positive, supportive relationships puts us at risk for becoming isolated, cuts us off from available resources, and we can start to get weird (we need the reality check of conversations with friends to keep our thinking straight).

I appreciate the comments of Jack DeBoer, a local successful businessman who spoke recently and said:  “You can go out and talk to people today and tell them how tough things are, how it’s tougher now, and how much tougher it’s going to get. . . Or you can go out and figure out what to do in this environment.”

I am not a major history buff, but it seems to me that a lot of people survived the Great Depression, and almost always there are opportunities to be successful in difficult times.

, , , , , , , , , , , , , , ,

Perseverance — It’s not pretty. It’s not fun. But it works.

August 3rd, 2008

Endurance. Perseverance. Persistence. Patience. They are words I hear a lot when individuals who are successful in their field describe how or why they succeeded.

And yet perseverance is not a word nor a concept that we are especially drawn to. It is almost one of those characteristics that we look back on and view positively, but not one that leadership speakers frequently preach to us.

The definition is interesting to me.

“Perseverance: Steady persistence in adhering to a course of action, a belief, or a purpose; steadfastness.” Perseverance is not just blind repetitive action — doing the same thing over and over. It is tied directly to a goal, belief or purpose. We persist because we believe it is the right thing to do, or because we hope persevering will help us attain the goal we desire.

As Henry Ward Beecher differentiated, “The difference between perseverance and obstinacy is that one comes from a strong will, and the other from a strong won’t.” In other words, perseverance is goal directed and a positive attempt to achieve.

Another aspect of perseverance is that it is “daily”. Persisting on a task is not flashy nor exciting. It is both the action and result of doing the daily grind — whether that is getting up and exercising; the everyday housework tasks of laundry, dishes, cleaning up, and keeping the house running; or those tasks that make up your “job”. It is doing those daily menial tasks that make the difference between getting the job done and just thinking about it.

Dale Carnegie spoke to this aspect of perseverance:

“Don’t be afraid to give your best to what seemingly are small jobs. Every time you conquer one it makes you that much stronger. If you do the little jobs well, the big ones will tend to take care of themselves.”

Besides being goal-directed and daily, perseverance also relates to challenges and difficulties encountered. We don’t usually recount: “Yea, I persevered through the flat terrain; the cool, dry but sunny weather; and the course that was on a really smooth track.” No, perseverance has to do with persisting and enduring through difficulties. Those difficulties may be external obstacles, they may be unrealized dreams (that is, you did x, y and z and you still haven’t reached your goal), or they may be the result of weaknesses you personally have or in your plan.

Ralph Waldo Emerson proclaimed:

“Our greatest glory is not in never failing, but in rising up every time we fail.”

I think is it is interesting (and important) to look at the opposite side — what does “not persevering” look like? Giving up. Becoming weary. Losing heart. Not continuing. And sometimes — complaining, blaming, and making excuses.

I just read a fascinating book this week, recommended by my father-in-law, The War Journal of Major Damon “Rocky” Gause, about a soldier who escaped from the Japanese in the Philippines and through perseverance, luck, the help of others, and the grace of God sailed with one other companion all the way to Austrailia. What impressed me from his story was he just kept going — problem-solving, waiting when necessary, and never giving up on his goal. Never in his journal did I pick up a tone of fatalism, blaming others or making excuses for the numerous bad circumstances he encountered.

So what does this all mean to us?

First, I think a fact of life that helps us persist through difficulties is to accept that there will be difficulties. Things will go wrong. We will experience obstacles and roadblocks. Some people will be against us. Okay. So … let’s keep going.

Secondly, it seems that persevering is easier when accompanied by others — but the “right” others. Stay away from complainers. Don’t hang out with those who consistently blame others or make excuses for repeatedly not reaching their goals. They will only become weights around your neck. Conversely, find others who are like-minded, who have similar passions and goals, and who already demonstrate the daily discipline of persisting. These are the people you want on your team.

And, maybe there are a couple of other things. Re-evaluate your goals — do you really want to reach them? Re-assess your plan — is it realistic? And read about others who have persevered through great difficulties to reach their goals as an encouragement for you to hang in there.

Have a great week — and hang in there!

, , , , , , , , , ,

Are you tired? Understanding and Dealing with Different Types of Tiredness

June 29th, 2008

Partly in reflecting on my own life this past week, I have become aware of different types of tiredness we may experience from time to time.

First, obviously, there is physical weariness, which can either come from hard physical labor (or exercise) or, more likely, from not sleeping enough. Some research suggests up to 40% of Americans are severely sleep deprived (and the percentage is higher for high school & college students). If you consistently wake up tired, become sleepy during the day, or fall asleep when you sit down for a few minutes, you probably need to get more sleep. What is the practical impact of not getting enough sleep? You will be less efficient in getting tasks done, you are more at risk for having an accident while driving, your immune system is weakened and you are more likely to become ill.

Secondly, there is emotional tiredness — just not having the emotional energy to do the things you need to. At its more extreme form, this is what we usually call burnout — your emotional gas tank is empty and you “don’t have any more to give”. Here are some common symptoms:

  • you are easily irritated
  • you work long hours but get less done
  • you have difficulty focusing
  • you are apathetic about getting things done
  • you just generally don’t like your life
  • you don’t want to be around people

Emotional tiredness is common after you have been pushing toward completing a big project, and you get it done. The emotional drain is greater when you are done but not pleased with the outcome, or the results weren’t what you were hoping for. Or burnout comes when you have been “giving” (in whatever form) over a long period of time, with more emotional resources going out than are coming in or being replenished. The well is dry and you don’t have anymore to give to anyone, potentially even yourself.

The third type of tiredness I think is important to mention is spiritual tiredness. We are spiritual beings and life is more than our bodies, more than work, and more than relating to others. There is a spiritual side to life that gives us purpose and meaning, and which helps us “make sense” of our lives and the world around us. We become spiritually tired, I think, when we don’t pay attention to the spiritual side of our life and we ignore it. We don’t take time to reflect or ponder; we are not living life with a sense of gratitude. We also become spiritually weary when we lose the sense of how our daily life activities relate to the bigger purpose of our life. We go through the motions of life, but don’t feel connected and have lost of sense of direction.

So what should we do if we are tired?

First, it would be wise to try to discern and identify the type(s) of tiredness you are experiencing.

Second, and this is difficult for those of us who are achievement-oriented (or a bit driven), is to acknowledge and accept that you are tired. It is one thing to generally identify the issue; it is another to accept the reality of one’s tiredness.

Finally, we need to take some actual action steps to deal with the issue. Perseverance is good, but obviously to continue to “keep going” when you are significantly tired can lead to exhaustion (physical, emotional, spiritual), and lots of negative consequences in our lives. Learn how to rest, take a vacation, or do tasks that are restorative.

After working through the weekend last week, and sort of “dragging” myself through this past week, I have had to do some things to help me “rest up” this weekend: I went to the pool and hung out with my wife and daughter; I caught a movie with one of my sons; I went for a couple of runs and a walk in nature; I allowed myself to just sit and enjoy a soccer game on TV; and I hung out with some friends. I almost feel back to “normal” (whatever that is).

As you look toward this holiday weekend, I would encourage you to stop and think beforehand — do you need some rest? what kind? And what would you like to do about it this weekend?

Have a great 4th of July!

, , , , , , , ,

Optimism, Hope, Perseverance and Success

March 30th, 2008

This week I have been reflecting on the role of optimism and hope in life and business.

(These thoughts aren’t real “deep” or well-developed, but rather some initial musings.)

In the past 10+ years there has been a significant movement within psychology that focuses on the positive side of life (aptly named, positive psychology; see the work by Martin Seligman and others.) This was partly in reaction to psychology and psychiatry’s historical focus on problems — mental illness, psychiatric disorders, dysfunctional relationships, etc. But it was from the realization that a core aspect of many successful people’s lives was their positive view of life. Individuals who achieved higher levels of success in their chosen area often seemed to have a cheerful demeanor, an attitude of “looking forward” to the future (rather than a dour, pessimism) and a “let’s find the silver lining in this dark cloud” mentality and seemed to help them overcome challenges and barriers encountered. See the classic book, Man’s Search for Meaning by Victor Frankl or the movie Life is Beautiful directed by Roberto Benigni, for examples.

Optimism seems rooted in hope. Hope that circumstances will get better. Hope that your toil and sweat will pay off in the long run. Hope that something good will happen today (or tomorrow). Interestingly, hope often must exist in the face of circumstances which do not support it — bad news, pain, being wronged by others, receiving unfair treatment, things breaking, others not keeping their word, seemingly random negative events that keep happening to you.

What is the basis for hope? Some research suggests that some people seem naturally predisposed to having a more optimistic and hopeful view of life (unfortunately, we can’t choose our genetic pool.) Other research and reports from those who have lived through difficult circumstances indicate that keeping focused on the moment enables people to survive and keep going — they focus on today and what they need to do to make it to tomorrow. Within this present-orientation, having loved ones you care about, and a belief that your life is part of a larger purpose in the universe also seem to be related to maintaining an optimistic view while experiencing difficult circumstances.

How does this relate to business life? I think that optimism and hope are core components of perseverance, which we have already identified as being a key predictor of success in one’s profession. Why persevere if there is no hope of things turning out well? (I do think some people persevere just because they are tough-minded, and refuse to give up.)

Interestingly, I think “rest” is an interrelated issue to perseverance, as well. We are more tempted to give up when we are tired (emotionally and physically). Conversely, after a restful weekend, holiday or vacation, we are ready to tackle the problem again. Additionally, social support encourages us to persevere as well — working in teams together, having someone who gives you verbal encouragement to keep going, etc.

And the goal is to succeed — to reach the desired end in mind, whether that is a specific achievement (an “A” in a difficult college course, reaching your sales goal for the quarter, losing two pounds this week, etc.) or having come through a process successfully (making it through the week without losing your temper, treating your customers with integrity, to have played the game to your fullest ability and effort even if you don’t ‘win’).

Obviously, a hidden question becomes: What are my goals and are they really worth pursuing? Many “successful” individuals (in terms of wealth, influence, fame) reach their goals and thus, are “successful”, but realize upon reaching their goals that the goal was hollow, ephemeral, and didn’t bring them the fulfillment they expected.

More questions and issues than answers, but I am left with the questions:

*How can I increase my level of optimism and hope?

*What can I do to keep persevering in spite of obstacles and challenges (and weariness) encountered?

*Are the goals I am pursuing really the goals I want to achieve? (And am I missing the more important goals along the way?)

, , , , ,